How long does sigma take to ship

If your package does not pass customs clearance, it will be returned to sender and you will be notified once it is received in our office. For all shipping methods except Next Day orders please allow business days for your order to process before shipping.

You will receive a confirmation email with the shipping details once your package has shipped. Shipping times are subject to change due to card validation. Sigma reserves the right to delay shipment or cancel any order suspected of fraud or unauthorized activity. Next Day not available for PO Boxes. First Class International shipping time is business days and will not provide tracking information. Due to delays caused by COVID, all guaranteed shipping times are suspended for all shipments from any origin to any destination.

Orders will arrive to a local carrier for final delivery. Any fees charged at delivery are the responsibility of the customer and are non-refundable in any form. If the fees are not paid, the package will be returned to our office and a full refund will be issued for the original order total, once the package is received at a return handling facility. Very soon we will be accepting orders worldwide.

We processes all orders in INR. While the content of the cart is displayed in several currencies, you will checkout using INR at the most current exchange rate. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 48 hours.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. After the customer applies for refund within the return period and is approved by our team we will arrange for return pickup. We don't make refund by Cash.

We're happy to help! The eGift Voucher can be delivered to your chosen recipient straight to their inbox immediately or on a specified date of your choice, or you can print out the voucher and give it to them.

I am the recipient of an eGift Voucher, how do I redeem it? Select the item s you wish to order and add them to your basket. Then complete the Checkout procedure as normal. I have paid for an order using an eGift Voucher. What happens if I want to return my order? For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order.

Therefore if you have paid, or part-paid, for an order using a Sigma Sports eGift Voucher any refund will be issued in eGift Vouchers to the same value. I have lost an eGift Voucher. What do I do? If you are the recipient of a Sigma Sports eGift Voucher please ask the purchaser if they still have details of your Voucher Code.

If not, please ask the purchaser to contact us at customercare sigmasports. We can only reissue gift vouchers which have not been redeemed. The original expiry date will still apply. Can I return my eGift Voucher? The value of the eGift Voucher cannot be converted back to cash. Visit our Finance page for full details. Some exclusions may apply. Please Note - You must be a permanent resident of the United Kingdom and have lived in the UK for the last three years or more. Unfortunately, online finance cannot be offered to residents of Eire.

In order to safeguard against fraudulent applications, we regret that we're only able to deliver goods to the home address of the applicant. View our finance page for full details. Should you have any questions about finance, please do not hesitate to contact us for more details. Credit subject to status. UK residents only. Sigma Sports Limited acts as a broker and offers finance from a restricted range of finance providers. You'll receive an email or text when your order is on its way and you'll be able to track your order.

If you haven't heard from us within the delivery time on your order confirmation email, please contact us and have your order reference number ready. Step 1: Firstly, check to see if you have received an email from us, confirming that your order has been sent. If your package goes missing and you would like us to send you a replacement within this 2-week period, we hope you understand that to prevent fraud, we will need to charge you for your item s again.

If your package is subsequently officially declared as lost by Royal Mail, we will, of course, refund you for all lost item s. This applies to all paid Next Day deliveries, and bicycles and bulky packages. Upon receipt of your order dispatch email, your order will have been sent on a Next Day service, our courier delivers between 9am - 6pm, Monday to Friday. If your parcel is marked as delivered by the courier and you have not received it even after checking with your neighbours and in your Safe Place, or you have missing items, you must notify us within 10 days of your dispatch email.

Outside of this window, the courier will assume the parcel is delivered correctly and will not be able to start a lost parcel investigation. These brushes really are great, I have not been disappointed by any of the brushes I have purchased from this website. The only thing is that they are expensive, to me they were worth it due to the fact that I had the mindset of getting brushes that really work and will last me.

I have had the brushes for about 3 years and they still work wonders. You have to keep them clean and don't forget to wash them and take good care of them. If you are serious about makeup and can afford it, I highly suggest getting these as opposed to other high end makeup brushes like MAC.

They work the same, I like sigmas makeup brushes even more. Tip for consumers: This website has sale sometimes! They indicated nowhere that their prices were in US dollars, which I maybe should have expected but nonetheless it's pretty easy to indicate simply when someone is placing an order from outside the US the cost will be different due to currency exchange.

Even the receipt they sent me was in US dollars, indicating nowhere on it anything about currency exchange. I think typically people like to know what they're paying for a product before they're charged. When I contacted Sigma about this, they replied blaming it on shipping costs that have nothing to do with the company when I had clearly stated that I was upset they couldn't simply indicate that they're prices are in US dollars.

Customers shouldn't have to work to know how much a product costs, worst expereience I've ever had ordering anything online. I just hope my brushes get here fine. Hi Laura, We are so sorry to hear that the prices listed were not clear. Yes, you are correct, all prices are in USD and currency exchange rates will apply. We apologize for the lack of clear communication and would like to make this up for you. Placed an order 11 days ago, still waiting for order.

Tried to contact them several times via email as they do not give a contact number but no response. I would not use this company again. Poor service all round. Hi Millie, We are so sorry for this experience you had! Our customer service team works hard to try and reply to all emails within business days.

Since your review was left, we now post our phone number clearly on our site and it is: 1 Let us make this up to you. I have contacted both my local post service and sigma. And my local post say they cannot find it and sigma told me to wait and that it may take over 31 days to arrive. I waited that long and emailed again and they then said it could take 8 weeks to process at the facility to ship.

I am appalled at their service as it is now just becoming a joke and I believe now that it may never arrive and that I may have just wasted money that I can't afford to lose as I am a student who doesn't earn much and I am not able to even afford to pay for my sisters hens party which is a real shame.

Hi Katy, We are so sorry for the disappointment caused with this order. Our International shipping time is 31 complete business days, and up to eight weeks in total. Often times, packages are held in customs and this why we ask to allow the eight weeks. Again, we never want to cause frustration like this or to make you upset. Mention this review in your email.

Thank you for your patience, Katy. Worst customer service! I placed an order, it got cancelled without notice. Placed a second order, got cancelled again.

Placed a third order, again cancelled. All with no prior notice. My emails went unanswered. Horrible experience! Hello, We are so sorry to hear about this experience! Our customer service teams works hard to reply to all emails in business days. For future reference, we suggest checking spam and junk folders, too for our responses. We would like to make a better experience for you! Brush cup holder they sent me was broken, so they said they would send me another one.

Each response to my email took about 2 days, and eventually when they said they would send me another, I waited a month before emailing them again, and having to wait at least another working days for a response this time. When they finally responded, they had no idea what I was talking about and I had to recount the whole history again of what had happened, and why they were going to send me a new one and ask why it hadn't already been sent.

Took another month for me to receive it and when I finally did, it got lost in the mail and they refused to help. Do not order unless you are aware of this undisclosed cost. Hi Richard, We are so sorry that you were not aware of this information before placing an order.

Since your review was left, we have updated our checkout page and FAQ section to clearly specify the possibility of these charges for International Orders. We apologize for this inconvenience and would love for you to email us at: contact sigmabeauty. First of all company doesn't have a phone number. Placed an order on a Friday but didn't receive confirmation despite the funds been taken out of my account.

Emailed and had to way 3 business days for a response which I thought they would have fixed after advising me of a glitch in the system. Asked them for tracking ID. Had to wait another 3 business days for response then they respond with we refunded the money today all our brushes are out of stock. I then places the exact same order again after creating another account and surprise surprise all in stock still.

I get a response in three business days that's sarcastic which links me to a conversion rate website as if I'm somehow uneducated about the difference in currency - even though it was their fault to begin with to rerund me without communication. I have asked for a phone number several times to sort this out as I can't keep waiting 3 business days inbetween responses. Each time I've asked they have replied to the rest of the email and not that part. Sent an email two weeks ago just asking for a phone number and no response!