How long is telus warranty

If you need further assistance with your return, please contact us at Proof of purchase :. You have the original sales receipt or order email. Product is in its original condition with all accessories :. For an exchange or refund, your purchase must be in near new condition with all of its original packaging, accessories and bundled content. Note : Once activated, SIM cards cannot be exchanged or refunded. Returned within 15 days from the date of purchase :.

If we determine that your device is defective in the first 15 days following your purchase, TELUS will replace the device free of charge. After that day period, TELUS will repair or replace your device depending on your warranty coverage and the physical state of your device.

Device passwords, personal data and locks are removed :. Please remove all personal data from any returned items e. Once the product is returned, it cannot be traced to recover personal data. TELUS is not responsible for any unauthorized use of personal data left on returned devices. Promotional gifts :. Any promotional gift you received within the exchange period is yours to keep, with our compliments.

There is a limit of 1 promotional gift per person for wireless service activations, during the exchange period. Once we have accepted your return, we will refund the appropriate amount using the original method of payment. Tips and warranty information for phones, tablets, mobile internet devices and watch devices. Post-paid accounts. A deposit is required for prepaid accounts.

Loaner must be returned upon repair pickup. Android phones. Your first bill may be due if you have gone over the trial limits set in your contract and you choose to return the phone. If, after running TELUS Device Checkup, your phone is found to be defective, it can be returned or exchanged for a new phone at no charge. Through Mobile Klinik: Visit one of Mobile Klinik's location for fast, in-store repair service, often done within 1 to 2 hours.

Through TELUS: If your phone is found to be defective, it will be sent out to the repair centre for repair, testing and certification. Our promise to you is to get your phone back from repair and in the store within 10 calendar days. A repaired phone will keep the balance of its limited warranty and have a 90 day repair warranty, whichever is longer. Visit telus. When repaired at Mobile Klinik, any subsequent repair service with the phone would be with them.

Note : Mobile Klinik offers an industry-leading lifetime parts and labour guarantee on all of their repairs. Through TELUS: If you would like to submit your phone for an out-of-warranty repair at TELUS, you will be required to authorize payment up to the out-of-warranty limit for the phone the economical repair limit for the device.

If your phone cannot be repaired or repair is not desired, alternate options, such as in-market renewal offer, should be discussed. If out of warranty repair is desired over in-market renewal offer, we also recommend bringing your out-of-warranty phone directly to Mobile Klinik.

Your first bill may be due if you have gone over the trial limits set in your contract and you choose to return your iPhone. If your iPhone is found to be defective, it can be returned or exchanged for a new iPhone at no charge. Device Care provides protection against up to 2 incidents during a continuous month period. It also includes premium service experience, peace of mind and next-day shipping of a replacement device. To check your Device Care coverage, you can check your status here or by visiting telus.

Note : Device Care is available for all devices except Apple iPhone. Service replacement fee schedule. Note : Taxes are additional, except in MB. Standard accessories included in the original device packaging if they are part of the loss to the covered device, such as a standard battery, home charger and SIM card. Device Care only covers the original device and subscriber at the time of purchase and cannot be transferred between devices or subscribers. To file a service request a customer can, within 60 days of the incident occurring, either:.

If your phone is sent out for repairs, you have the option of using a loaner phone if available until you get yours back. You can also visit your local Authorized Service Provider for repair assistance. Use our online store locator to find a location near you. If your CPO Android phone or tablet requires repair, continue to visit your Koodo store for assistance. If your phone is sent out for repair, you have the option of using a loaner phone if available until you get yours back.

A note on accessories: Remove all accessories including the battery, back cover and charger and keep these items with you. A loaner phone is potentially available while your phone is being fixed. Please visit a Koodo store for more details.

Any eSIM that gets downloaded onto the phone might get wiped during the repair process. Good to know: a non-Koodo carrier may charge you for a replacement eSIM card.

Note: Wiping the eSIM download from the phone does not deactivate the phone plan. If you would like to submit your Android phone for an out-of-warranty repair at Koodo, you will be required to authorize payment up to the out-of-warranty limit for the phone the economical repair limit. If your phone cannot be repaired because it is beyond economical repair, it will be returned to the store unrepaired, and alternative options such as in-market offers should be discussed.

Repair at Koodo: Pre-approval of out-of-warranty limit required. Koodo only covers accessories purchased at a Koodo store.